Need help right now? Spark isn't an emergency service. If you're in crisis or thinking about harming yourself, call or text 988 (Suicide & Crisis Lifeline, US). In an emergency, call 911.
Contact us
Email ceo@sparkhypnosis.com and we'll get back to you, usually within two business days. Including your iPhone model and a short description of the problem helps us help you faster.
Common questions
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, choose Spark, and tap Cancel Subscription. Cancel at least 24 hours before your renewal or trial end date to avoid being charged.
I paid but my plan isn't unlocked.
In Spark, go to Me and tap Restore Purchases. Make sure you're signed in with the same Apple account you used to subscribe.
How do I get a refund?
Apple handles all payments, so refunds are requested through Apple at reportaproblem.apple.com.
A session's audio won't load.
Check your internet connection and tap Try again. Sessions you've already played are saved on your phone and can be replayed without a connection.
How do I delete my data?
Delete conversations and sessions in the app, or delete the app to remove everything stored on your iPhone. To delete data stored on our servers, email us and we'll take care of it. See our Privacy Policy.
Is hypnosis safe?
Spark's sessions are guided relaxation. You stay aware and in control and can stop anytime. Never listen while driving or operating machinery, and talk with your doctor first if you have epilepsy or a mental health condition.